Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday).
We will respond to requests within 4 working hours during opening times.
Depending on the time you submit your request, you may not get a response on the same day.
You can also:
- phone us on 020 3474 5499
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment 7 days in advance.
We will respond to requests within 4 working hours during opening times.
You can also:
- phone us on 020 3474 5499
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Text reminder service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, phone numbers and email address.
Please help us by
- Being on time for your appointment.
- Cancel your appointment as soon as you are aware you cannot attend.
- Making a separate appointment for each person needing to see the doctor/nurse.
- Making further appointments if you have many/complicated problems.
- Accompanying under 16 year olds. If however, a young person strongly wishes to be treated without their parents involvement, his or her confidentiality will be respected.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- fill out a cancel an appointment form
- phone us on 020 3474 5499 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible, please try to call reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by phone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.